Auto Transport Questions Answered

Yes, you or someone you designate must be present with photo ID, vehicle registration, and keys. The inspection process requires your signature, and we can't legally take possession without the owner present.

You can leave up to 100 pounds in the trunk, but it's not covered by insurance. DOT regulations prohibit personal items, though most carriers allow small amounts. Remove anything valuable or irreplaceable.

Non-running vehicles cost an extra $150-$300 because they require winches and special handling. Your car needs to roll, steer, and brake for safety. We handle inoperable vehicle shipping regularly.

Keep it between 1/8 and 1/4 tank. Enough to drive on and off the carrier, but not so much that it adds unnecessary weight. Full tanks cost carriers money in fuel surcharges.

Most carriers don't have real-time GPS tracking like Amazon packages. We stay in contact with drivers and provide updates, but exact locations aren't always available. You'll get pickup confirmation and delivery scheduling calls.

Document damage immediately at delivery and don't sign a clean Bill of Lading. Contact us within 24 hours to start a claim. Our carriers have up to $250,000 coverage per vehicle, and we'll guide you through the process.

We arrange Hawaii shipping through specialized ocean carriers, but it's a different process than mainland transport. Alaska shipments go by truck through Canada. Both require additional documentation and take 2-3 weeks.

Yes, but modifications affect loading and transport methods. Extremely low cars might need enclosed transport or special ramps. Tell us about any modifications upfront so we can find the right carrier.

You can cancel anytime before pickup for a full refund minus our small booking fee. Once a carrier is dispatched and heading to you, cancellation fees may apply based on the carrier's policies.

We handle motorcycle shipping and smaller RVs under 40 feet. Motorcycles ship on specialized trailers with proper tie-downs. Large RVs over 40 feet require special permits and routing.

Book 1-2 weeks ahead for regular routes, but popular times like summer and winter migrations need 3-4 weeks notice. Last-minute bookings are possible but cost more and have fewer carrier options.

We take all major credit cards for the booking deposit. Carriers typically want cash, certified check, or money order for the balance at delivery. Some accept credit cards but may charge processing fees.

No legitimate broker can guarantee exact dates because we don't own the trucks. We provide realistic windows based on 9+ years of experience, but weather, breakdowns, and DOT inspections can cause delays.

Minor changes within the same city are usually free if done before dispatch. Major route changes may require rebooking with a different carrier and could affect pricing.

Yes, expedited shipping typically costs 25-40% more but reduces transit time by 2-4 days. We use smaller carriers with fewer stops, though weather and regulations still apply.

Electric vehicles ship normally on both open and enclosed carriers. Make sure the battery has at least 50% charge for loading and unloading. Some older carriers worry about EVs, but it's rarely an issue.

Standard carriers handle vehicles up to 8.5 feet wide and 6.5 feet tall. Larger trucks, RVs, or commercial vehicles need specialized heavy-haul equipment and special permits, which costs significantly more.

We offer door-to-door service when carriers can safely access your location. Rural areas, narrow streets, or low bridges might require meeting at a nearby accessible location like a shopping center or truck stop.